Refund policy

At Hughes Defined., we want you to love what you've ordered. If something isn't right, we're here to help.

Returns: We accept return requests within 30 days of delivery. To be eligible, items must be unworn, unwashed, and in their original condition with tags attached.

To start a return, contact us at support@hughesdefined.com with your order number and reason for return. We'll get back to you within 72 hours.

Please note: return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Refunds: Once your return is received and inspected, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Faulty or Incorrect Items: If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with a photo and we'll make it right — either a full refund or a replacement at no extra cost.

Cancellations: Orders can be cancelled within 24 hours of purchase. After this point, your order may already be in fulfilment and we may be unable to cancel it.