Refund policy

At Hughes Defined., we want you to love what you've ordered. If something isn't right, we're here to help.

Returns

We accept return requests within 30 days of delivery. To be eligible, items must be unworn, unwashed, and in their original condition with tags attached.

To start a return or cancellation, log in to your account at https://account.hughesdefined.com, go to your Orders, and follow the returns and cancellations process. Alternatively, contact us at alfiehugs2007@gmail.com with your order number and reason for return. We'll get back to you within 72 hours.

Please note: return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

EU Right of Withdrawal

If you are based in the European Union, you have the right to withdraw from your order within 14 days of receiving the last item, without giving any reason. To exercise this right, notify us within 14 days of delivery by logging in to your account at https://account.hughesdefined.com and submitting a return or cancellation request. You then have a further 14 days to return the item to us.

For EU customers, we will refund the full price of the item plus the standard outbound delivery cost. We will process your refund within 14 days of receiving the returned item. Return shipping costs are at your expense unless the item is faulty or incorrect.

Cancellations

Orders can be cancelled until they are fulfilled. To cancel, log in to your account at https://account.hughesdefined.com and submit a cancellation request, or contact us at alfiehugs2007@gmail.com as soon as possible.

Refunds

Once your return is received and inspected, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Faulty or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with a photo and we'll make it right — either a full refund or a replacement at no extra cost.